Looking for answers to your most asked questions? Well that's right here and check back as I keep adding more information.
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Do you use AI in your photography or product designs?
No. Everything you see on the Pooch & Zen website has been created by my hands and captured with cell phone camera.
All designs are made using Adobe Illustrator using a combination of typography and a mouse.
I currently use a Google Pixel 9 XL Pro for my photography. I plan on upgrading to the Samsung 25 Ultra and Xiaomi 14 Ultra soon so I can explore night and astral photography.
I use ChatGPT Plus to explore product ideas but not for creating anything. That's where I draw the line on AI.
Are your products pet-safe and eco-friendly?
Yes. My products are designed with your pets and the planet in mind. The vendors I use feature pet-safe materials like hypoallergenic, cruelty-free Thermo-Elastomer for pet items and offer eco-friendly apparel options like organic cotton.
How do I keep my soy wax candles maintained?
Before burning, always trim the wooden wick to 1/8 inch. Keep the wax pool clear. Always use a candle holder, it should be heat resistant, sturdy, and large enough to contain any drips or melted wax. Burn candles in a well-ventilated room. Never burn a candle for longer than three hours, cool for at least two hours before relighting.
Never leave a candle unattended, keep it away from anything that can catch fire. Keep candles out of the reach of children and pets. Don't burn a candle all the way down. Use a candle snuffer to extinguish a candle, it's the safest way to prevent wax from splattering.
What is your GDPR product safety regulation information?
EU representative
HONSON VENTURES LIMITED, gpsr@honsonventures.com, 3, Gnaftis House flat 102, Limassol, Mesa Geitonia, 4003, CY
Product information
Printed Mint, 2 year warranty in EU and Northern Ireland as per Directive 1999/44/EC
Do you offer promos or discounts?
Yes, I will be offering special promotions and discounts on our products for standard holidays and national pet days.
To stay updated on my promos, limited releases, and new products - sign up to the Stay Curious Club email list in the footer.
Also follow me on Instagram and Facebook for the latest announcements about promos.
Do you offer wholesale?
Yes and for more details visit the wholesale page.
How are your products fulfilled?
All of my products fulfilled with my partners Printify and WhiteWall. I don't carry any stock on hand so it ensures that my environmental footprint is minimal.
What do I do if I have a problem with my order?
If you have any issues with your order, such as defects, incorrect items, or shipping concerns, please reach out.
Where does the Pooch & Zen name come from?
Pooch stands for the playful, loyal nature of dogs, while Zen represents the serene, present-moment and chill essence of cats.
Inspired by Alan Watts' teachings, the name captures the balance of joy, calm, and wackiness that both types of pets bring to our lives.
Think of it as "Pooch & Cat" in spirit, blending the spunky all-in charm of dogs with the calm but also spicy wisdom of cats.