FAQ

Your Frequently Asked Questions resource right here, right now. Everything you need to know about our products, ordering, and more.

What products does Pooch & Zen offer?

People Apparel
Hoodies, t-shirts, and trucker hats designed for comfort and style.

Pet Apparel
Hoodies, tank tops, bandanas, and soon collars, to keep pets stylish and comfortable.

Pet Bowls
Options for both dogs and cats, featuring positive, uplifting, sassy, and spicy designs.

Mix and match with your pets or go all out and coordinate your look for a perfectly matched style.

Are your products pet-safe and eco-friendly?

Yes. Our products are designed with your pets and the planet in mind. We use pet-safe materials like hypoallergenic, cruelty-free Thermo-Elastomer for pet items and offer eco-friendly apparel options like organic cotton. We want to ensure everything is safe, sustainable, and uplifting for you and your furry friends.

Do you offer discounts?

Yes. We periodically offer discounts and promotions. To stay updated on coupons, limited releases, and new products, join our email newsletter.

You can also follow us on Instagram and Facebook for the latest announcements about sales and coupons.

Do you ship internationally?

Yes, we do! We partner with Printify for all our fulfillment and shipping, so your order can be shipped to many international destinations. Shipping rates and delivery times will vary based on your location.

Do you offer wholesale?

Yes, we do. For more details and to discuss wholesale pricing, please visit our wholesale page on the website or reach out to us directly.

How are your products fulfilled?

All our products are made on-demand through our print-on-demand partner, Printify. This means each item is created only after you place an order, ensuring minimal waste and no excess inventory.

Once you place an order, it’s sent to one of our trusted Print Providers who print and ship it directly to you. This process allows us to offer a wide range of unique products without maintaining large inventories, and it helps us deliver fresh, high-quality items right to your doorstep.

What do I do if I have a problem with my order?

If you have any issues with your order, such as defects, incorrect items, or shipping concerns, please reach out to us through our website. We’ll assist you and connect with Printify’s support team to resolve the issue, as they handle fulfillment and shipping.

Where does the Pooch & Zen name come from?

Pooch stands for the playful, loyal nature of dogs, while Zen represents the serene, present-moment and chill essence of cats.

Inspired by Alan Watts' teachings, the name captures the balance of joy, calm, and wackiness that both types of pets bring to our lives.

Think of it as "Pooch & Cat" in spirit, blending the spunky all-in charm of dogs with the calm but also spicy wisdom of cats.